Having a full understanding of end user experience has been theorized in IT circles for decades but has remained as elusive as the Holy Grail or the Fountain of Youth. Some people claim to have seen it, but no one really knows for sure.
Last year, an innovative startup, Nyansa, came to market with a new approach to end-user management. Its Voyance product continuously collects data, analyzes it and correlates every end user transaction across the wired and wireless networks and provides insights and actionable recommendations that can be taken to improve application performance.
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